Privacy Policy

This privacy policy aims to give you information on how That’s Cleaning collects and processes your data through your use of this website, Email and Phone, including any data you may provide through this website when you sign up for our newsletter or purchase a product or service.

This website is not intended for children, and we do not knowingly collect data relating to children.

It is essential that you read this privacy policy together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you to know how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

That’s Cleaning Ltd, Registered in England and Wales, Company Number: 10925531, Registered Office: 16 Eaton Close, Fishponds, Bristol, BS16 3XL is the controller and responsible for your data (collectively referred to as “That’s, we, us or our” in this privacy notice).

This privacy policy is issued on behalf of That’s Cleaning Ltd. When we mention “That’s, we, us or our” in this privacy policy, we refer to the relevant company (or partnership) in That’s Cleaning responsible for processing your data. We will let you know which entity will be the controller for your Data when you purchase a product or service with us. That’s Cleaning is the controller and responsible for this website.

We have appointed a data protection officer (DPO) / Privacy Officer responsible for overseeing questions about this privacy policy.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:

Full name of legal entity: That’s Cleaning Limited
Name or title of Data Protection Officer / Privacy Officer:
Email address: info@thatscleaning.co.uk
Postal address: 16 Eaton Close, Fishponds, Bristol BS16 3XL
Telephone number: 08005200063

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

This version was last updated on 25/03/2022

The data protection law in the UK changed on 25 May 2018. The personal data we hold about you must be accurate and current. Please keep us informed if your Data changes during your relationship with us.

External Third Parties & Links

Service providers acting as processors based within the UK, EEA and outside of the EEA who provide IT and system administration services.
Professional advisers acting as processors or joint controllers, including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policy. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Contact Forms

Note that we keep contact form submissions for a limited period for customer service purposes, but you do not use the information submitted through them for marketing purposes.

Cookies

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, it will remove the login cookies.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your Data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your Data

If you have an account on this site or have left comments, you can request to receive an exported file of the Personal Data we hold about you, including any data you have provided to us. You can also request that we erase any personal information we hold about you. It does not include any data we are obliged to keep for administrative, legal, or security purposes.

Under certain circumstances, you have rights under data protection laws concerning your data. Please click on the links below to find out more about these rights:

Request access to your data.
Request correction of your data.
Request erasure of your data.
Object to the processing of your data.
Request restriction of processing your data.
Request transfer of your data.
Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

No fee is usually required.

You will not have to pay a fee to access your data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights). It is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information about your request to speed up our response.

Time limit to respond.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your data (commonly known as a “data subject access request”). It enables you to receive a copy of the Personal Data we hold about you and check that we are lawfully processing it.

Request correction of the personal data that we hold about you. It enables you to have any incomplete or inaccurate data we hold about you corrected. However, we may need to verify the accuracy of the new information you provide to us.

Request erasure of your data. It enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to delete or remove your data where you have exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons, which will notify you, if applicable, at the time of your request.

Object to the processing of your data where we rely on a legitimate interest (or those of a third party), and there is something about your particular situation that makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. You also have the right to object to where we are processing your data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your data. It enables you to ask us to suspend the processing of your data in the following scenarios:
If you want us to establish the Data’s accuracy.

Where our use of the Data is unlawful, but you do not want us to erase it.

You need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your data to you or a third party. We will provide you, or a third party you have chosen, your data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your data for our legitimate interests. We don’t use your data for activities where our interests are overridden by the impact on you (unless we have your consent or required by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you regarding specific activities by contacting us.

Performance of Contract means processing your Data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.