TERMS AND CONDITIONS
As with most service providers we have terms and conditions of service.
All our clauses are fair and commonplace across a variety of industries. These terms are intended as a reference document only and we do not hide behind and rigorously enforce every single clause. We always try to be fair, both to ourselves and to you the client. In the unlikely event of a dispute, misunderstanding or complaint, we will always offer a fair settlement usually weighted in the clients favour. As a business, we are extremely dependent on repeat business and referrals from our client base; to ensure customer satisfaction and outstanding service delivery we are always prepared to go the extra mile.
Your Agreement: By instructing That’s Cleaning Ltd either verbally, by telephone, e-mail, fax or website, the client agrees to be bound by That’s Cleaning Ltd terms and conditions. These terms and conditions shall be governed by the relevant United Kingdom laws, should a legal dispute arises, the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. That’s Cleaning Ltd reserves the right to amend our terms and conditions without prior notice.
To provide a safe working environment for our staff (all cleaning equipment should be safe and in working order; securely fixed wardrobes, shelves, cupboards, mirrors and pictures etc.)
The customer is responsible for providing access to the property at the scheduled time. Customer agrees to pay the full price of the cleaning visit in the event of a lockout caused by our cleaners being turned away; Late Check Outs; no one home to let them in; or problem with customer’s keys.
That’s Cleaning Ltd will not be responsible for triggering any alarm systems. The customer should give any special instructions for deactivation/activation of any alarm systems.
If your cleaner doesn’t have your alarm systems codes, please make sure your alarm system is switched-off on the day when your cleaner arrives.
The customer is to ensure that our cleaners have hot running water and electricity in order for them to clean your property.
If your scheduled service day falls on a public holiday, then this clean will be cancelled and you should contact us to re-arrange an alternative date (unless your cleaner will agree to work on public holidays at an additional expense).
The Client is liable for an employee referral fee of £2000.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed/sub-contracted by the That’s Cleaning Ltd, or employed/sub-contracted by the That’s Cleaning Ltd within the 1 year period prior to such employment. The Client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The Client further agrees to reimburse the Company for all collection or legal fees the Company incurs in collecting this fee.
We are fully insured for public liability and employers’ liability. That’s Cleaning Ltd reserves the right not to be responsible for any damages caused by inappropriate cleaning materials provided by the client.
The client agrees and is in full awareness that in case of damage/breakage caused by representatives of That’s Cleaning Ltd must be reported immediately or no later than 24 hrs after the service has been performed. Please note that no claims can be made against That’s Cleaning Ltd after 24 hour’s time limit.
The client agrees to provide That’s Cleaning Ltd with all required information regarding damage caused by our operatives.
Our cleaners are not insured to do outside window cleaning unless it’s on the ground floor.
Our cleaners will not perform any deep or specialized cleaning of any antique, delicate or valuable items. However, if such cleaning services have been specially requested please note that That’s Cleaning Ltd does not take any responsibility for any accidental damage to your antique, delicate or valuable items.
Our operatives make every effort not to break items but accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, That’s Cleaning Ltd request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
The standard regular cleaning does not include laundry service.
Customer understands that any ‘late payments’ may be subject to additional charges.
You will be invoiced monthly. Failure to pay invoices within 14 days of the invoice being issued will incur late payment charges of up to £50 per month for every delayed payment. Please note all accounts beyond our credit terms will be passed to our debt collection agency. These accounts will also be subject to any legal costs incurred in obtaining the settlement.
Payment can be made by standing order, BACS or by cheque. Please write down your name and invoice number as a reference when making the payment. If paying by cheque The Client will be responsible for all bank and legal charges resulting from a dishonoured cheque.
COMPLAINTS AND CLAIMS
If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge.
That’s Cleaning Ltd may take up to 7 working days to respond to a complaint.
Complaints are accepted verbally over the phone and in writing (letter, email or Fax). Complaints must be reported on completion or in the following 24-hours.
Customer must be present always during the recovery-clean. That’s Cleaning Ltd reserves the right not to return a cleaner more than once.
That’s Cleaning Ltd reserves the right not to be liable for completing tasks which are not stated on our task list.
Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
Customer agrees to pay the full price for a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Customer may terminate cleaning contract with 30 day’s notice from the date of termination correspondence received by That’s Cleaning Ltd unless otherwise stated in your individual contract.
For more information please contact:
0117 205 0625