Supervision in the Cleaning Industry

Apart from the cleaners, no one from the company appears at the client’s premises. They do not even call on the phone.

The need for supervision in the cleaning industry

• Supervision in the cleaning industry is an essential aspect of the cleaning industry as it helps to ensure that the cleaning services are performed to the required standard and that any issues or concerns are addressed on time.
• A good Cleaning Supervisor helps to ensure quality control by regularly inspecting the cleaning staff’s work to ensure that they meet the established standards. This includes checking that cleaning tasks are completed correctly and that equipment and materials are used properly.
• It also helps to identify and resolve any issues that may arise during the cleaning process. It includes addressing any complaints or concerns from customers and addressing any problems with equipment or materials.
• Supervision also helps to ensure safety and compliance with regulations. Cleaning staff need to be trained and supervised to ensure that they are using the appropriate equipment, materials, and safety procedures and that the cleaning process does not pose any hazards to the staff or customers.
• In addition to the above, supervision also helps to train and support the cleaning staff by providing them with the necessary training, tools and resources to perform their job efficiently. It also helps to identify areas where staff need additional training or support and address them accordingly.
• Overall, supervision is essential for ensuring that the cleaning services are performed to the required standard, addressing any issues that may arise, and ensuring the safety and well-being of the cleaning staff and customers.

When hiring a cleaning company, it is not expected they act as recruitment companies or as Temporary Employment Companies in the best of cases. They send to your facilities the people who will carry out the cleaning tasks, and they pay their payroll every month and nothing more.

As clients, we assume this situation without realizing the consequences to which we are exposed:

Cleaning is unsupervised

At least, not in a professional way. In the end, the supervision falls on the client himself. The client has no choice but to manage the cleaning staff, get their attention and verify that they fulfil their tasks. As a result, they are reducing the valuable time needed to run their own business.

On the other hand, the fact that the client is forced to supervise the cleaning tasks is linked to poor cleaning results. The client is not a professional cleaner and cannot indicate efficient, effective and professional techniques, materials or products.

Cleaners neglecting their tasks

Due to evident lack of supervision of their work and absence of a hierarchy, guidelines, recognition and the absence of the feeling of belonging to a company necessarily lead to unmotivated employees. And unmotivated employees don’t do a good job.

The company does not provide the necessary materials

In some cases, the company does not even provide its employees with the necessary materials to carry out their work, so they cannot perform a proper cleaning.

If you run a cleaning company with these characteristics, the best advice is to find another cleaning company. There are professional, serious and competent cleaning companies that offer not only “manpower” but infrastructure and continuous supervision. Supervision in the cleaning industry is crucial and the cleaning companies that are in permanent contact with their clients and their employees, anticipating the needs of both are achieving excellent results.

In conclusion, what is expected from a cleaning company is that the clients do not have to worry about it and focus on their own business.